Commonwealth Bank of Australia builds AI fluency at scale

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Company size: Enterprise

Region: Asia-Pacific & Oceania

Industry: Finance

Products: ChatGPT

Results

50k

employees using ChatGPT Enterprise

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Commonwealth Bank of Australia (CBA) is partnering with OpenAI to roll out ChatGPT Enterprise across nearly 50,000 employees, making AI a core capability for the entire organization rather than a limited pilot.

With a focus on security, consistency, and familiarity, CBA is building AI fluency through connectors, training, leadership role modeling, and hands-on programs like forums, daily tasks, and internal experiments.

The goal is to embed AI into everyday workflows, then expand into agent-powered use cases that improve customer experience in high-impact moments, including customer service and fraud and scam response.

> “When we wanted to get the organization using a very high-quality product with real consistency, we chose OpenAI so we could translate that capability into better outcomes for our customers.”

–Matt Comyn, CEO, Commonwealth Bank of Australia

By pairing enterprise-wide adoption with deliberate engagement, CBA is treating AI as a platform to deliver better outcomes for customers across Australia. Hear more in a brief conversation with Matt Comyn, CEO, Commonwealth Bank of Australia, above.

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