Discover how Harshitha Digumarthi, a Senior Program Manager at Microsoft Digital, uses a Microsoft 365 Copilot custom agent to integrate support resources, provide status updates on helpdesk tickets, and offer self-service solutions to reduce ticket volume and costs.
Learn more about Microsoft 365 Copilot at https://msft.it/6051WR0sv. Find more scenarios by function and industry at https://msft.it/6052WR0sa.
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